Shipping policy

Standard Shipping Policy

Thank you for shopping with us! 

Processing & Shipping:

• items typically ship within 2-3 business days of the order date and arrive 6-10 business days after shipment (unless otherwise stated in the product description).

• Once your order has shipped, you’ll receive a confirmation email with tracking information.

• If your order includes both in-stock and pre-order items, your full order will ship once all items are available.

Changes & Cancellations:

• Orders cannot be canceled once placed. If the items are no longer wanted a return after it arrives is the best option

• Shipping times are estimates and may vary slightly due to carrier delays.

Pre-Order Shipping Policy

Thank you for shopping with us! Please note that items marked as pre-order are not ready to ship immediately. When you place a pre-order, you are reserving your item in advance.

Processing & Shipping:

• Pre-order items typically ship within 6–8 weeks of the order date (unless otherwise stated in the product description).

• Once your order has shipped, you’ll receive a confirmation email with tracking information.

• If your order includes both in-stock and pre-order items, your full order will ship once all items are available.

Changes & Cancellations:

• Pre-orders cannot be canceled once placed, as each item is made or reserved especially for you.

• Shipping times are estimates and may vary slightly due to production or carrier delays.

Returns:

• Pre-order items are eligible for store credit or size exchange only, in accordance with our Return Policy.

For updates or questions about your pre-order, please contact us at Customerservice@alayofficial.com